Any Questions?


Your web design questions answered

We have been working with small businesses on website projects since 2004. We know that working with a web agency can be a big step and we promise to always answer your questions in plain English. Please do not hesitate to get in touch if you have any questions at all about our small business web design services.

Our CEO Zoe Ashby has also launched a podcast series. You will find the links below.


website consultation

How is my website performing? How can my website bring better results? How are other small business owners managing their business websites? 

We’d love to help you. Together we will audit your website, check out your competitors and delve into your analytics. We will let you know the tricks you might be missing, help you prioritise quick wins and work on a plan for the long term potential.

You will benefit from a clear plan to improve your website and digital marketing.

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Web Design Frequently Asked Questions (FAQs)

Our HQ’s are in the stunning city of Plymouth in Devon. Our clients are based right across the UK and even internationally.

We have been established since 2004 and our primary service has always been web design and web development. Three of the b:web team members, including our Directors, have been working with web technologies for more than 20 years each.

We are lucky enough to have worked with a really wide range of clients. We particularly enjoy working with like-minded business owners with whom our Managing Director, Zoe, enjoys discussing general business and entrepreneurial life. All of our clients tend to be at the top of their game and incredibly passionate about their products and/or services.

We also build bespoke websites for national brands via our parent company

No, never! We thrive on having a team of talented individuals in-house who all have expertise in the different areas of web design, web development and UX. Plymouth is a great hub of talent and we work closely with Plymouth University to provide placements, mentoring and work experience.

We can work very quickly and could potentially design and build a quality small business website with all of the functionality you need in just a few weeks. If you have a tight timescale for your web design project we recommend that you let us know when you place your enquiry. There is no harm in you asking as we may be able to turn things around quickly for you.

We want you to feel reassured throughout your web design project

Design Guarantee
We guarantee you will be satisfied that the initial mock-ups for your website design meet your brief. We guarantee this by preparing a full written brief based on your requirements and by offering to start the project from scratch if the initial designs do not meet the brief. We also don’t cap on our amends or revisions.

Post Live Support
We also include as standard 12 weeks post live support for bugs and issues.

Our day rate is very reasonable, especially for a web design agency with 15 years of experience. Budgets for our small business websites can start at just 2k depending on your requirments.


We are happy to host your website and would highly recommend that you let us do so. We can also help you to register you domain names and set up email hosting. Our website hosting services can be combined with a website and security maintenance package which we highly recommend.


We offer 12 weeks post live support for bugs and issues with all of our websites. We also offer tailor made support for clients who wish to implement continued website improvements.


If you have an issue with a website that has not been designed and built by us, it is unlikely that we will be able to help you. Sorry, but this type of work can be very time-consuming and costly, so it is usually better to go back to the agency that designed the site for you to remedy any issues.


Well what a great question, we are so glad that you asked!

  1. We are one of the most well-established web design agencies in the UK, we have been operating since 2004!
  2. Our small but highly qualified team have a combined 100 years worth of web design and website development knowledge.
  3. Our directors are very hands-on in the business, working directly on clients web design projects.
  4. We never outsource work.
  5. We love forging ongoing relationships with clients.
  6. We approach every web design project as if it’s our own.
  7. 60% of our business comes from ongoing relationships with existing customers.
  8. We don’t talk in techy jargon.
  9. We don’t think you will find an agency with a better balance of technical, design and commercial abilities.
  10. And mostly we are just really nice to work with!